You can chat to our Virtual Assistant for Revenue and Benefits, by clicking on the 'Chat with Us' button at the bottom of the screen.

We can also be reached by email, phone or post - See below for contact details. You can also visit one of our contact centres in Droitwich, Evesham or Pershore.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Housing Benefit or Council Tax Support
Telephone: 03004 560 560
This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note: calls may be recorded for training and monitoring purposes.

Our service hours have changed.

Our telephone lines will be open from 9am to 1.30pm Monday to Friday. From 1.30pm to 4.45pm our Agents will be available to speak with you using our Live Chat service via the Chat with Us button below.

Alternatively you can book a 20 minute telephone appointment with an Agent between 2pm and 5pm Monday to Friday.

To book an appointment to speak to an advisor, click on the link:

Book Appointment

Our face-to-face Customer Service Centres will remain open as normal.

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

• Pershore Civic Centre
• Droitwich Contact Centre
• Evesham Contact Centre

Pershore Civic Centre

Opening hours

• Monday - Friday: 9.00am - 5.00pm
• Saturday and Sunday: Closed
• Appointments are available to book on 01386 565492
• The Council operates a smoke free site at the Civic Centre. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• Civic Centre Car Park (Long & Short Stay)
• If all these spaces are full please use the Abbey Park Car Park (Long Stay). We also have at the front of the building a 20 minutes max. car park which is free to use.
• Nearest bus stop - Pershore, Broad Street - 0.4 miles
• Nearest train station - Station Road, Pinvin, Pershore - 1.2 miles
• nationalrail.co.uk
• pdf Location map of Civic Centre (118 KB)

Droitwich Contact Centre

Opening hours

• Tuesday: 9:30am - 3:30pm
• If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
• The Council operates a smoke free site at Droitwich Spa Library. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• High Street (Short Stay)
• Lido Park (Long Stay)
• Nearest train station - Union Lane, Droitwich
• nationalrail.co.uk
• Location map of the Droitwich Community Contact Centre

Evesham Contact Centre

Opening hours

• Friday: 9:30am - 3:30pm
• If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
• The Council operates a smoke free site at Evesham Community Contact Centre. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• Merstow Green (Short Stay)
• Old Brewery (Long Stay)
• Nearest bus stop - Evesham, Bus Station - 0.3 miles
• Nearest train station - High Street, Evesham - 0.6 miles
• nationalrail.co.uk
• Location map of the Evesham Community Contact Centre

Open Portal account

Our Open Portal gives you instant online access to manage and view your:

• Council Tax account
• Business Rate account
• Housing Benefit or Council Tax Support claim
• Tenants Housing Benefit claims

Sign into your Open Portal (Self Service) account

Using Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Find out more information about Open Portal (Self Service).

You can only claim Housing Benefit if the below apply to you:

• You are single and have reached State Pension Age.
• You are in a relationship and you have both reached State Pension Age.
• You are in Council placed emergency housing or exempt housing.

If you fall into the categories listed above you can apply to us to start your new claim for Housing Benefit or Council Tax Support, by using the link below.

Start a new Housing Benefit or Council Tax Support claim

If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the link below to make a new claim online.

Apply for Universal Credits on GOV.UK

If you are worried about paying your Council Tax bill, then we can help.

You can spread your payments over 12 months instead of ten. Email us on This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss.

You may also be able to claim Council Tax Support, which can cover some of your Council Tax bill if you are of working age with a low household income. If you are of pension age then you may be able to have all of your Council Tax bill paid.

If you need help with your Council Tax bill, please start a new claim today.

Start a new Housing Benefit or Council Tax Support claim

Please note: This application is for new claims only and you must have an email address to start the online claim.

Use the GOV.UK benefits calculator to find out what benefits you may be entitled to and how your benefits will be affected if you start work.

Speak to our Customer Service team to arrange an appointment on 01386 565000.

Your Housing Benefit and Council Tax Support claims can be viewed using our Open Portal.

Sign into your Open Portal Account Manager

Using the Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.