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Benefits

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Benefits services

Find more information about the following topics or use our
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Cost of Living Support

Find out where to go for advice on everything from support, accessing food to dealing with debt.

A range of free advice is also available from South Worcestershire CAB

10am – 4pm
Monday to Friday
0808 278 7891

Frequently Asked Questions

You have a question? We have an answer.

Where can I get benefits advice?

You can chat to our Virtual Assistant for Revenue and Benefits, by clicking on the 'Chat with Us' button at the bottom of the screen.

We can also be reached by email, phone or post - See below for contact details. You can also visit one of our contact centres in Droitwich, Evesham or Pershore.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Council Tax
Telephone: 03004 560 560
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Business Rates
Telephone: 03004 560 560
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Housing Benefit or Council Tax Support
Telephone: 03004 560 560
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Monday - Friday 9am - 5pm.

Please note: calls may be recorded for training and monitoring purposes.

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

Our main office is at Pershore Civic Centre but we also have Community Contact Centres in Evesham and Droitwich.

Pershore Civic Centre

Opening hours

Address

Pershore One Stop Shop
Civic Centre
Queen Elizabeth Drive
Pershore
WR10 1PT

Telephone

Email

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Maps and directions

Droitwich Contact Centre

Opening hours

  • Tuesday: 9:30am - 3:30pm
  • If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
  • The Council operates a smoke free site at Droitwich Spa Library. No smoking is permitted inside the building or in the immediate vicinity.

Address

Droitwich Spa Community Contact Centre
Droitwich Spa Library
Victoria Square
Droitwich Spa
WR9 8DQ

Telephone

Email

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Maps and directions

Evesham Contact Centre

Opening hours

  • Friday: 9:30am - 3:30pm
  • If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
  • The Council operates a smoke free site at Evesham Community Contact Centre. No smoking is permitted inside the building or in the immediate vicinity.

Address

Evesham Community Contact Centre
Evesham Library,
Oat Street,
Evesham
WR11 4PJ

Telephone

Email

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Maps and directions

Open Portal account

Our Open Portal gives you instant online access to manage and view your:

  • Council Tax account
  • Business Rate account
  • Housing Benefit or Council Tax Support claim
  • Tenants Housing Benefit claims

Sign into your Open Portal (Self Service) account

Using Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Find out more information about Open Portal (Self Service).

Can I get help to pay my rent?

You can only claim Housing Benefit if the below apply to you:

  • You are single and have reached State Pension Age.
  • You are in a relationship and you have both reached State Pension Age.
  • You are in Council placed emergency housing or exempt housing.

If you fall into the categories listed above you can apply to us to start your new claim for Housing Benefit or Council Tax Support, by using the link below.

Start a new Housing Benefit or Council Tax Support claim

If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the link below to make a new claim online.

Apply for Universal Credits on GOV.UK

I can't afford my Council Tax

If you are worried about paying your Council Tax bill, then we can help.

You can spread your payments over 12 months instead of ten. Email us on This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss.

You may also be able to claim Council Tax Support, which can cover some of your Council Tax bill if you are of working age with a low household income. If you are of pension age then you may be able to have all of your Council Tax bill paid.

If you need help with your Council Tax bill, please start a new claim today.

Start a new Housing Benefit or Council Tax Support claim

Please note: This application is for new claims only and you must have an email address to start the online claim.

If you already receive Council Tax Support it is important to report any changes in your circumstances to us as soon as possible. This can be done by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. 

How can I find out what benefits I am entitled to?

Use the GOV.UK benefits calculator to find out what benefits you may be entitled to and how your benefits will be affected if you start work.

Would I be able to get help to fill in my application?

Speak to our Customer Service team to arrange an appointment on 01386 565000.

How can I track my application or view my current claim?

Your Housing Benefit and Council Tax Support claims can be viewed using our Open Portal.

Sign into your Open Portal Account Manager

Using the Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.



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