Council Tax Support
- Benefits advice
- New Benefits Claims
- Council Tax
- Open Portal account (previously Self Service)
- Contact Benefits and Council Tax
- Debt management
Council Tax Support formerly known as Council Tax Benefit, is a system which allows councils to give discounts on Council Tax bills to help people who have a low income. Unlike Housing Benefit payments, Council Tax Support normally cannot be backdated.
Am I eligible?
If you or your partner are working age and liable to pay Council Tax, you may be able entitled to receive a discount of up to 80% on your Council Tax bill. If you are of pensionable age you may be entitled to receive a discount of up to 100% on your council tax bill.
Your benefit will be calculated based on the following:
- your capital, including any savings
- your income
- the amount of Council Tax or rent you pay
- your family circumstances
How to apply
If you need to make a new claim for Housing Benefit and/or Council Tax Support, please visit our new claim webpage.
You will be able to submit evidence to support your claim at the end of the application process by uploading documents saved on your computer. You will in all cases need to provide evidence of all income or benefits received into your household to enable us to process your application. Please don’t delay in submitting a claim as you are able to provide any supporting evidence within 1 month of the claim submission to
You will be required to supply evidence to support your claim as indicated on the paper application. You can send this back with the application form in the post or you can email the evidence required to
Our Contact Centre at Pershore will continue to provide support for people who do not have access to online facilities or who need assistance to make a claim.
Wychavon District Council
Pershore Civic Centre - The Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT - Monday to Friday 9-5pm
Evesham Community Contact Centre - Evesham Community Contact Centre, Evesham Library, Oat Street, Evesham, WR11 4PJ - Friday 9:30-3:30
Droitwich Contact Centre - Droitwich Spa Library, Victoria Square, Droitwich Spa, WR9 8DQ - Tuesday 9:30-3:30
For residents suffering from extreme, short-term financial hardship we may be able to offer limited short-term help through our Exceptional Hardship Fund. Read more about the Exceptional Hardship Fund
You can apply for this after you have received your bill by e-mailing
Malvern Hills District Council
The Council House, Avenue Road, Malvern, WR14 3AF
Worcester City Council
Customer Service Centre, 89 High Street. Worcester WR1 2EY. Appointments can be booked by emailing
If you have any questions or need guidance on anything related to Council Tax, see Contact us.
- Read about Housing Benefit
- Read further information on our Benefits advice page
- pdf Read our summary of the Council Tax Support scheme (1.26 MB)
- Apply for a Second Adult Rebate (read about discounts and exemptions)