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Waste and Recycling

Duty of Care Terms and Conditions


1. The council will so far as is reasonably practicable empty and / or dispose of the containers detailed overleaf at least once in every week (unless otherwise agreed in writing).

2. The customer will pay quarterly in advance for the service mentioned in clause 1 above. No service will start / or continue unless payment is received in advance and the required agreements and transfer notes if applicable have been completed and returned.

3. Under Environmental Protection Act 1990, section 34, there is a duty on the producer of the waste to complete a transfer note on commencement of the service and on any change in the service.

4. Sums due under this agreement shall be paid (whether demanded or not) to the Director of Economy and Environment, Wychavon District Council, Civic Centre, Queen Elizabeth Drive, Pershore, Worcs. WR10 1PT.

5. If any sum due is not paid when demanded, the council will withdraw at any time the service provided in clause 1.

6. If collections have been suspended due to non payment of an invoice, the service will recommence no sooner than 4 working days after full payment has been received. The council reserves the right to levy a reasonable administration charge upon receipt of a request from the customer to resume the service where it has been suspended for non-payment of charges.

7. The occupier shall be responsible for all reasonable costs incurred by the council, for the replacement of the bin(s) supplied by the council, which has/have been damaged regardless of how such damage has occurred and including the replacement of bins stolen from the occupiers premises.

8. The council undertakes to inform all customers of any changes to the current price list by giving at least 4 weeks written notice.

9. The council may at any time initiate county court proceedings to recover any accounts. The occupier will be responsible for all costs and fees thereby incurred by the council.

10. This agreement continues to be in force until terminated by 3 months written notice by either party.

11. Your data will be held, processed and shared where necessary in order for us to deliver the contracted services in accordance with the relevant legislation. For more information refer to the Privacy Notice on our website by visiting and selecting Waste, Recycling and Street Cleaning Privacy Policy from the menu.


1. Either party can terminate the agreement immediately if either party is in breach of it.

2. All refuse must be made available including access for the collection vehicle between 06:00 and 18:00 on the day of collection.

3. Where collections are missed this should be reported on each occasion to us on 01386 565018 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

4. Container to be sited on level, firm surface and accessible for collecting.

5. Other than when the container is being filled, the lid should always be kept firmly shut. The lid should be in the closed position before emptying.

6. Excess waste is chargeable and will not be taken unless by prior agreement.

7. Only approved commercial waste as described in the Duty of Care Waste Transfer note is to be placed in each container.

8. The occupier must not place dangerous, sharp or noxious objects or substances into any container.

9. Acids, corrosive substances, oil wastes, liquid waste, clinical waste, uncooked meat, offal and other hazardous waste should not be disposed of in the container.

10. No fires are to be lit in the container.

11. The customer should (steam) clean the container on a regular basis. 

Further information

Wychavon District Council, Civic Centre, Queen Elizabeth Drive, Pershore, Worcester, WR10 1PT Tel 01386 565018

A copy of the Transfer Note must be retained by the customer for two years from when received.

Breach of the duty of care is a criminal offence punishable by an unlimited fine.

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