Waste and Recycling

Frequently Asked Questions

Your questions answered

Do I need to squash bottles, cans and cartons and scrunch up my paper?

Please do not squash your plastic bottles, cans and cartons or scrunch up your paper. The machinery at EnviroSort works best if these materials are in their original state. The main separator in EnviroSort works by separating flat things e.g. paper and card, from 3D things like cans and bottles. That's why we ask you not to squash bottles, cans and cartons or scrunch up paper.

Can I put shredded paper into my recycling bin?

It is difficult to recycle shredded paper, we suggest you keep shredding to a minimum and put any shredded paper inside an old envelope and into your recycling collection. Alternatively, a much better way of recycling your shredded paper is to put it in your home composting bin along with your fruit and vegetable peelings. It makes excellent compost!

Why can't I put textiles into my recycling collection?

As your recyclables are now collected mixed together in one bin / sack we can no longer collect textiles for recycling because they will get spoilt. You can donate textiles to charity shops for re-use and there are also recycling sites throughout your area where you can take unwanted textiles.

Where can I recycle other larger items?

You can recycle specific items such as furniture, batteries and electrical items by taking them to household waste sites. Check here for information on household waste sites and how to apply for free permits for a trailer or commercial type vehicle.

For more information contact Client Services
Telephone 01386 565018 (9am-5pm, Monday-Friday)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Garden Waste Terms and Conditions

Wychavon District Council and the Occupier agree as follows:

Terms

Wychavon District Council will so far as is reasonably practicable empty and/ or dispose of the bin(s) contents once every two weeks (unless otherwise agreed in writing).
The customer will pay a minimum of one year for the agreed service mentioned in clause 1 above. No service will continue unless payment is received in advance. If collections have been suspended due to non-payment of an invoice, the service will recommence within 14 working days after full payment has been received. Wychavon District Council reserves the right to levy a reasonable administration charge upon receipt of a request from the customer to resume the service where it has been suspended for non-payment of charges. If no payment is made and/or if after already once previously having had their service reinstated the customer defaults, the service will be suspended indefinitely. The customers bin(s) will be collected. The customer will not be offered the service again. If the bin(s) is/are not made available for collection when requested the cost of a replacement bin will be added to the customer’s account.
The service has some geographical limitations and does not currently cover all areas of the District. If a customer relocates to another address within the District and the new address falls within the service area, they will be free to change the collection to their new address. Wychavon District Council must be informed of a change of address or the bin will not be emptied. If the new address falls outside the District or within the District but outside the service area, the customer must inform Wychavon District Council so that they can collect the bin. Alternatively, the customer may wish to leave the bin for the new occupier to use for the rest of the period of the agreement but should inform Wychavon District Council that the new resident requires the bin and provide Wychavon District Council with their name and contact details.
Refunds: No part year refunds will be available.
Wychavon District Council undertakes to inform all customers of any changes to the current price list by giving at least 10 working days written notice.
If any sum due is not paid when requested, Wychavon District Council will withdraw, at any time, the service provided in clause 1 and reserve the right not to reoffer the service to the customer as per clause 2.
Sums due under this agreement shall be paid (whether demanded or not) to Wychavon District Council, Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT
The occupier must only use the bin for garden waste as defined by the “Yes List” printed on the bin and must not place items from the “No List” or dangerous, sharp or noxious objects or substances into the bin.
This agreement continues to be in force until terminated by either party in writing, by telephone or email.
Either party can terminate the agreement immediately if either party is in breach of it.
The bin must be available at the front edge of your property from 7am on the day of collection or at the agreed collection point if the customer is registered for an assisted collection.
If access is not available, the garden waste will be collected on the next scheduled collection day.
Wychavon District Council may at any time initiate county court proceedings to recover any accounts due and/or the cost of the bin/replacement bin. The occupier will be responsible for all costs and fees thereby incurred by Wychavon District Council.
The bin(s) is/are the property of Wychavon District Council and shall remain its property at all times during and after this agreement. The occupier shall be responsible for all reasonable costs incurred by Wychavon District Council, for the replacement of the bin(s) supplied by Wychavon District Council, which has/have been damaged regardless of how such damage has occurred and including the replacement of bins stolen from the occupiers premises or unavailable for the final collection of the bin after the service has terminated.
Your data will be collected, processed, retained and shared in accordance with Data Protection law. Our privacy notices are available on our website for further information.

Conditions

Bin(s) to be sited on level, firm surface.
Bin(s) to be accessible for collecting crew.
No fires are to be lit in the bin.
Only approved garden waste is to be placed in each bin.
The bin(s) should not be overfilled or too heavy and the lid should be in the closed position before emptying. The crew may reject any bin where in their view it is not safe to move it or to put it onto the bin lift.
Where the crew have attempted to empty a bin but waste has become stuck due to compaction, large size or cold weather, the remaining contents will be left until the next scheduled collection.
Acids, corrosive substances, oil wastes, liquid waste, clinical waste, uncooked meat, kitchen waste, offal and other hazardous waste should not be disposed of in the bin.
The customer should clean the bin(s) on a regular basis.
Other than when the bin is being filled, the lid should always be kept firmly shut.

Bulky waste FAQs

In this section

Two swivel office chairs and a wooden bookcase placed on a kerbside

Please use the links below to find answers to frequently asked questions about bulky waste and collections.

If you would like to book a bulky waste collection service; visit our Bulky waste page.

Will you collect more than two bulky items?

Yes. For every collection of either one or up to two bulky items, the charge is £25. If you want three or four items collecting in one go, the charge would be £50. For the collection of five or six bulky items in one go the charge would be £75 – and so on.

A three-piece suite is classed as being three items and will be charged at £50; an upright piano; American style fridge and or freezer or a dismantle shed will be charged at £50 per item. (prices effective 1st April 2026)
How do I know if you'll take my bulky waste items?

As long as your item(s) can be lifted safely by two operatives then the item(s) should be fine. There are exceptions to what FCC can collect. For example, hazardous waste such as chemicals, gas bottles, batteries, clinical waste and building materials will not be collected. Liquids and loose waste cannot be collected, but up to 20 sacks of domestic waste will be collected for £25.

If an item is too heavy to lift or cannot be handled safely on the day of collection, it will be left and a refund will be made to the householder.
What if I don't want to use your service for my bulky waste item(s)?

For items in good condition give them to charity or a re-use organisation – for more information go to visit the Let's Waste Less website.

If you do use another contractor you must make sure they have a licence to carry and dispose of waste. To check if a contractor is licensed to carry waste, call the Environment Agency on 03708 506506 or go to GOV.UK. If they don't have a licence, and the waste is found fly-tipped, you could be liable to prosecution and a fine.
What if I want to take my bulky waste to the household recycling centre (tip)?
You can take many bulky items, such as those on our list below, free of charge to a household waste and recycling centre. Remember, if you go there in a commercial vehicle or with a trailer you will need a CVT permit – these can be obtained free of charge by calling 01905 765765 or by going to Let's Waste Less website and clicking on "CVT Permits" in the ‘Recycling Centres' section. Please note that double axle trailers are not permitted.

There are two household waste and recycling centres:

Droitwich
Hanbury Wharf
WR9 7DX
01905 772071

Hill and Moor
Nr Pershore
WR10 2LW
01386 861434

Bulky items we might expect to collect:
- carpet / lino (up to 15' x 15')
- chair/s
- computer
- cooker
- dishwasher
- door (internal or external)
- fire (built-in or portable)
- fence panel
- fridge / fridge-freezer
- garden furniture
- ironing board
- lawnmower
- mattress
- microwave
- music centre
- pushchair/pram
- radiator
- sandpit
- settee
- slide
- step ladder
- television
- toilet
- tumble dryer
- vacuum cleaner
- wardrobe
- washing machine
- If you arrange for a Bulky Waste collection of a fridge or freezer, please ensure all food has been emptied out. If it still contains food, we may not collect it.
What if my collection includes upholstered seating?

If your collection includes upholstered seating like a sofa, armchair etc., it is likely to contain Persistent Organic Pollutants (POPS). As these need to be collected separately from other waste by law, we will collect these separately from any other items you may have out and will return to collect the other items. We have not just forgotten!